Northwest Trustee & Management Services, LLC (the “Company”) has a long-standing policy of treating our customers’ personal information as confidential and we are committed to maintaining the highest level of confidentiality regarding all personal information we collect regarding our customers.

What information is, or may be, collected from you?
Nonpublic personal information is information that the Company gathers from you in the course of our fiduciary relationship. Examples of this type of information may include:

  • Personal information such as your name, address, phone number, date of birth, and social security number.
  • Financial information such as your income, net worth, risk tolerance, account numbers, tax bracket, assets, and liabilities.
  • Personal family information such as names, addresses, and dates of birth of family members.

How is information collected?
We might collect nonpublic personal information about you or your family from several sources. Examples of this may include:

  • Directly from you through meetings and phone calls.
  • From information supplied through account agreements and personal information forms.
  • From nonaffiliated third parties such as your attorney, accountant, investment advisor, or other professionals.
  • From members of your family.

Please note that although we may collect information from individuals identified above, we will not share any of your personal information with your attorney, accountant, investment advisor, other industry professionals or family members without your permission.

With whom will we share your information?
It is the policy of the Company to disclose personal information and/or fiduciary records only under the following conditions:

  • With your written permission.
  • The request for information is made by a party whose beneficial interest entitles them to such information under law.
  • The request for information is made by court order or subpoena, in writing.
  • The request for information is made by federal, or state, or other regulatory authorities having an official interest in examination and supervision of the Company.
  • The request for information is made by directors, officers, or staff of affiliate companies, or holding companies, and is needed to properly serve our customer(s).
  • It is determined by the Chief Fiduciary Officer of the Company that disclosure is in the best interest of the customer(s).
  • No customer’s personal information will be shared or sold via mobile communication platforms or devices with third parties/affiliates for marketing/promotional purposes.

The Company has a policy not to disclose personal information and/or fiduciary records with non-affiliated third parties. However, the Company may share personal information and/or fiduciary records with companies that provide services, through servicing arrangements, such as trust accounting functions, investment companies, data processing, recordkeeping, and statement mailing services. The companies providing these services act on the Company’s behalf and are obligated to keep the information that we provide to them confidential.

How do we protect your information?
The Company, to the best of its ability, will protect any online information provided to or from customers through the company’s internet site(s), or data sites used by the service providers of the Company. Employees of the Company are bound by policies that include the responsibility to protect the confidentiality of customer information. Only those employees who need nonpublic personal information about customers to do their jobs are given access to this information. Additional requests for such information must be made in writing and referred to the Chief Fiduciary Officer of the Company. We maintain physical, electronic, and procedural safeguards to protect your nonpublic personal information.

Updated June 6, 2023